Shipping & Return Policy

Shipping Policy

Delivery Type	Estimated Time	Cost	Partners
Standard Shipping	5-7 business days	FREE	Delhivery / Shiprocket
Express Shipping	2-3 business days	₹99	Blue Dart / Delhivery Express
Same-Day (Hyderabad)	Within 8 hours	₹149	Dunzo / Porter (select pin codes)

Order Processing: Orders placed before 2 PM IST on business days (Mon-Sat) are typically dispatched the same day. Orders placed after 2 PM or on Sundays/holidays are dispatched the next business day.

Tracking: You'll receive a tracking number via SMS and email once your order is dispatched. Track directly on the courier's website or in your SMATIC account under "My Orders".

PIN Code Coverage: We ship pan-India to all serviceable PIN codes. During checkout, enter your PIN code to confirm delivery availability and estimated date. Remote areas may have longer delivery times.

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Return Policy

30-Day Money-Back Guarantee: If you're not completely satisfied with your SMATIC purchase for any reason, you can return it within 30 days of delivery for a full refund — no questions asked.

Return Conditions

• Product must be returned in original packaging with all accessories (power cable, soaking jar, strainer lid, user manual)
• For change-of-mind returns, the product should show minimal use
• Defective or incorrectly sent products: SMATIC covers return shipping cost
• Change-of-mind returns: buyer covers return shipping cost (we'll provide a prepaid label at actual cost)

How to Initiate a Return

1. Log in to your SMATIC account → My Orders → Click "Return" on the relevant order
2. Select your return reason and upload photos if the product is defective
3. Our team will approve the request within 24 hours and email you a return label
4. Pack the product securely and drop it at the nearest courier centre
5. Once received and inspected (2-3 days), refund is initiated within 24 hours

Refund Timeline

Payment Method	Refund Time
UPI / Google Pay / PhonePe	1-3 business days
Credit / Debit Card	5-7 business days
Net Banking	5-7 business days
Cash on Delivery	7-10 business days (bank transfer to provided account)