Add the Almond Soaker and start your healthy morning journey.
Last updated: January 2024 · Effective: January 2024
SMATIC ("we", "us", "our") is a smart home appliances company registered in Hyderabad, Telangana, India. We operate the website smatic.in and sell direct-to-consumer smart home appliances. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.
Account Information: Name, email address, phone number, shipping address when you create an account or place an order.
Transaction Data: Order history, payment method type (not full card numbers — these are handled by Razorpay's secure infrastructure), invoice details.
Device Data: Warranty registration details, serial numbers, product usage preferences you choose to share.
Website Usage: IP address, browser type, pages visited, time on site, referring URL — collected via Google Analytics 4 and similar tools.
Communications: Support tickets, contact form submissions, WhatsApp conversations, email correspondence.
To process and fulfill your orders · To send order confirmation, shipping updates, and delivery notifications · To provide warranty support and handle return/claims requests · To respond to customer service inquiries · To send product updates and relevant health & wellness content (with your consent, unsubscribe anytime) · To improve our products and website through analytics · To comply with applicable laws and regulations · To prevent fraud and ensure platform security.
We share your data only as necessary: Shipping Partners (Delhivery, Shiprocket) receive your name and delivery address to fulfill orders. Payment Processors (Razorpay) handle payment data under their own PCI DSS compliance. Analytics (Google Analytics) receive anonymized usage data. We do not sell your personal information to any third party.
Under applicable Indian privacy law (IT Act 2000) and GDPR where applicable, you have the right to: access the personal data we hold about you · correct inaccurate information · request deletion of your account and data · opt out of marketing communications at any time · lodge a complaint with relevant authorities. To exercise these rights, contact us at privacy@smatic.in.
We use industry-standard SSL/TLS encryption for all data transmission. Payment data is handled exclusively by Razorpay (PCI DSS Level 1 compliant). We do not store full credit card numbers. Account passwords are hashed. We conduct regular security audits.
We use cookies for: essential site functionality, analytics (Google Analytics), and marketing retargeting (Google Ads, Meta Pixel). You can opt out of non-essential cookies via your browser settings or our cookie banner. Declining cookies will not affect your ability to purchase from us.
For any privacy-related questions or data requests: Email: privacy@smatic.in · Phone: +91 99999 99999 · Address: Hyderabad, Telangana, India. We respond to all privacy requests within 30 days.
Privacy questions?
privacy@smatic.in