Returns & Warranty Claims

30-day money-back guarantee · 1-year warranty on manufacturing defects.

30-Day Returns

Full refund, no questions. Return shipping covered by SMATIC.

1-Year Warranty

Manufacturing defects, component failures. Repair, replace, or refund.

What's Covered

Heating element, LED display, pump, dispensing mechanism failures.

Not Covered

Physical damage, water damage from misuse, normal wear and tear.

Submit a Claim

Order ID *

Claim Type *

I confirm this claim is accurate and I agree to return the product if required for warranty service. I understand that non-genuine claims will result in rejection.

Our team reviews all claims within 24 business hours. You'll receive an email with next steps.

Previous Claims

Claim ID	Type	Order	Submitted	Status	Resolution
No previous claims. We hope you never need to raise one!